Privacy policy


This Privacy Policy (“Privacy Policy” or “Policy”) explains the data processing practices of (“Atomix,” “we,” “us,” or “our”) when the user (“you” or “your”) uses our Services.

This Policy covers the activities and practices related to your personal data, such as the access, gathering, recording, management, storage, use, modification, disclosure, transfer, dissemination, combination, restriction, erasure, and disposition (any of the mentioned actions will be referred to herein as the “processing”) of your personal data.

Our Privacy Policy also includes the measures we take to protect your data privacy and applies to all our provided Services unless stated otherwise. This Policy complies with our Terms of Use, which describes the Services we provide and the conditions upon using those Services.

We advise you to read this Privacy Policy in its entirety to make informed decisions when accessing and using our Site, products, contents, applications for mobile, desktop, and other devices, and other offered services (collectively referred to as the “Services”). You acknowledge that Atomix is a communication service provider that facilitates collaboration and connection with businesses and clients. Therefore, any data we collect belongs to the business entity you interact with through our Services.

Data Processing

What data is collected

You must provide the required information to use our Services. The type of information we collect may depend on what Service you access or use. For instance, you must provide your information, such as your name, email, and username (“collectively referred to as “personally identifiable information”), to create an account with us. You must also provide a password to complete your account creation, which you must not disclose to anyone for security reasons.

When using our communication Service, we collect information such as call records and chat messages (“communications records”) that the businesses use for official use only. All communication records are stored under heavily encrypted encryption so that unauthorized third parties cannot get access. Within the limits of our responsibilities, we only collect data for quality assurance and are not liable for the chat messages or call content you deliver or receive.

How your data is obtained

Atomix collects your personally identifiable information when you fill out our registration form.

As part of our business regulation as a communication service provider, we gather your communication records upon making calls and exchanging messages with other users, such as agents or company representatives.

When you contact a representative or agent from a different entity through our Services, you acknowledge that we have no control over and are not responsible for those communication records you send or receive.

Purpose of collecting your data

We collect your data for us to provide, operate, customize, support, market, and improve our Services. However, we do not own those records and only collect them in compliance with our protocols. You hereby acknowledge that all communication records belong to the applicable business entity you interact with through our Services, and we, therefore, have no responsibility or control over those records.

It is important for us to gather personally identifiable information, communication records, and other data for the following purposes:

  • To execute our business and administrative operations and provide you with complete Services
  • To maintain our supporting Service operations, including back-office duties, monitoring measures, and commercial development
  • To refine and improve our Services, including identifying error logs and fixing Service-related errors
  • To protect our interest from fraud and unauthorized use of our Site and Services
  • To comply with the applicable laws, regulations, contracts, and other relevant legal obligations, including pursuing, exercising, or defending legal claims

Data retention period

We only gather and store your personally identifiable information, communication records, and other data until it is necessary for us to process them in line with this Privacy Policy’s terms. However, it is possible that the retention of your personal data may extend upon compliance with the applicable laws, regulations, policies, or court orders. Meanwhile, the storage duration of your data from the applicable business entity you interact with may have different conditions in terms of data retention, which is beyond our control.

To whom we disclose your data

While we use the highest possible encryption to protect your personally identifiable information, communication records, and other data, we have the right to disclose them within our workforce. However, we do not disclose your data to unauthorized or unknown third-party entities or users.

We only store your data for business purposes and may disclose it to the relevant channels inside our organization for quality assurance only.

Third-party services and providers

Third-party software, websites, and links may be present on our Site and third-party ad-serving platforms. We have no control over these third-party links and services or how they gather and utilize your personal data. Additionally, these third-party suppliers may use other information technologies according to their own privacy policies.

Personal data protection

We use the information we gather to verify accounts and activities, including combating harmful conduct. We also use highly encrypted technology to protect your information from unauthorized users or entities.

Updates to this Policy

This Privacy Policy is subject to updates from time to time, effective immediately. We may post a notice on our website regarding such updates. Please visit our website frequently to see any updates to our Privacy Policy.