Management Tools

Lead with insight,
act with precision

Clarity, control and confidence, all in one place. Managers receive the tools they need to supervise and empower their employees.

Access on your terms, control without compromise

Assign the right permissions to the right people. Keep your team agile while protecting sensitive actions from unauthorized access.

Conversations

  • Set messages expiration
  • Reassign
  • Send message
  • Close/reopen the conversation
  • Create private conversations

Calls

  • Make a call
  • Listen to live calls
  • Listen to call recordings
  • Whisper on live calls

Invites

  • Create groups
  • Create invite links

Conversations
& Calls Observer

Managers gain a discreet yet powerful way to monitor live conversations and calls in real-time, ensuring quality, compliance, and performance.

  • Real-time coaching
    Support agents as conversations happen in the flow
  • Silent Oversight
    Complete oversight of critical conversations with no alert
  • Immediate Action
    Instant intervention in high-stakes or sensitive moments
  • Live Quality Assurance
    Quality assurance and training in live environments

Real-Time Agent Assist

Supervisors can listen in on live calls and whisper guidance directly to agents, invisible to the client, but powerful for support.

Real-Time Agent Assist

Lead with Clarity & Confidence

Atomix gives leadership the eyes and voice they need, not micromanaging but protecting and ensuring every interaction is handled excellently.

Lead with Clarity & Confidence

Call Recordings

Managers gain secure access to past voice interactions, a resource for training, quality assurance, compliance, and dispute resolution. Every call becomes lasting insight.

Every call, every detail

Gain full visibility into recordings to guarantee quality, compliance, and fast resolution. Build accountability and support your team with insights that last.

Visibility that 
empowers
leadership

Call recordings provide accountability, compliance, and resolution tools, while giving your team the support they need to excel.
  • Ensure accountability
    Support agents as conversations happen in the flow
  • Training and onboarding
    Complete oversight of critical conversations with no alert
  • Monitor quality standards
    Instant intervention in high-stakes or sensitive moments
  • Maintain compliance
    Quality assurance and training in live environments

Ready to start?

We’re here to support your team toward better results and hassle-free operations.